ESPORTS MONITOR
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FAQ & Jarvis support — get answers instantly
GETTING STARTED
What is Esports Monitor?
Esports Monitor is a real-time global intelligence dashboard covering 11 esports titles. It combines live match scores, Jarvis tactical analysis, live match data from 350+ sources, and live Twitch streams in one place.
How do I create an account?
Click the SIGN IN button in the top header, then select the CREATE ACCOUNT tab. Enter your display name, email, and a password (minimum 6 characters). You'll see a confirmation screen once your account is created.
Can I use Esports Monitor without signing in?
No — an account is required to access the dashboard. It's free to sign up and the Free tier gives you access to live scores, upcoming matches, and Twitch streams.
FREE vs PRO
What's included in the Free tier?
Free users get: live match scores across all 11 games, upcoming match schedules, Twitch stream integration, multi-stream viewer, and match search.
What does Pro unlock?
Pro unlocks: Jarvis tactical match analysis powered by Claude, live match data from 350+ sources, match intelligence & sharp insights, pre-match Jarvis strategic reports, and unlimited Jarvis queries with no daily limits.
How much does Pro cost?
Pro is $2.99/month or $19.99/year (save 44%). Both plans include instant access to all Pro features and can be cancelled at any time.
How do I upgrade to Pro?
Click the UPGRADE TO PRO button anywhere in the dashboard, or go to Account → Subscription. You'll be taken to a secure Stripe checkout page. Access is granted instantly after payment.
BILLING & SUBSCRIPTIONS
How do I cancel my subscription?
You can cancel at any time from Account → Subscription → Cancel Subscription, or by contacting support. You'll retain Pro access until the end of your current billing period.
Is my payment information secure?
Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. We never store your card details — they're handled entirely by Stripe's secure infrastructure.
Can I get a refund?
Refund requests are handled case by case. Contact us within 7 days of your purchase at [email protected] and we'll review your request.
FEATURES
How does Jarvis analysis work?
Jarvis is powered by Claude (Anthropic) with access to live web search. It has deep knowledge of each game's meta, team histories, and strategies. Ask it anything about a match or team and it will provide real-time tactical insights.
How do I use the multi-stream viewer?
Click the ⊞ MULTI-VIEW button in the stream panel header. You can watch up to 4 streams simultaneously. Click any match or streamer to add them to a slot. Audio plays from the stream you click.
Why isn't Twitch connecting?
Click CONNECT TWITCH in the header and allow the popup. If popups are blocked by your browser, you'll need to allow them for this site. Once connected, streams load automatically for your selected game or match.
How often does data update?
Match scores and live data refresh every 30 seconds automatically. Odds update in real-time. You can also manually refresh anytime using the ↻ REFRESH button in the header.
ACCOUNT & SECURITY
How do I reset my password?
On the sign in screen, enter your email address then click "Forgot password?" below the SIGN IN button. You'll receive a reset email within a few minutes. Check your spam folder if you don't see it.
Can I change my email address?
Email changes require contacting support at [email protected] for security reasons. We'll verify your identity and update your account within 24 hours.
How do I delete my account?
Go to Account → Danger Zone → Delete Account. This is permanent and cannot be undone. All your data will be removed immediately. If you have an active Pro subscription, cancel it first.
JARVIS SUPPORT ASSISTANT
Powered by Claude · Ask anything about Esports Monitor
⚡ JARVIS
Hey! I'm the Esports Monitor support assistant. Ask me anything about the platform — features, billing, troubleshooting, or how to get the most out of your subscription.
How do I upgrade to Pro? What games are supported? How does Jarvis analysis work? How do I cancel? Stream not loading?
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